CO-OPBANK PERTAMA · CONCEPT DEMONSTRATION
A conversation.
A clearer next step.
See how a CBP website assistant could guide a visitor from a financing enquiry to document requirements and a branch to contact.
A visitor opens Tanya CBP on an illustrative banking homepage and asks about personal financing in Bahasa Melayu. They select Kerajaan and ask which documents are required. The assistant shows a concise checklist for a new i-Lestari application: a certified MyKad copy, three months of certified payslips, and an employer confirmation letter, with an option to view the full list. The visitor asks to speak with an officer, selects Cari cawangan, and enters Shah Alam. The assistant displays the CBP Shah Alam branch at No. 2, Jalan Tengku Ampuan Zabedah D9/D, Seksyen 9, 40100 Shah Alam, with phone 03-5511 7650, and location and contact buttons. This is a proposed experience, not a live banking service.
Information used in this concept: CBP i-Lestari requirements · CBP branch directory, Annual Report 2025, p. 157